WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?
We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at firstname.lastname@example.org so we can urgently review the matter for you!
HOW DO I REQUEST A RETURN?
To arrange return to our e-boutique, please contact us via email at email@example.com within 14 days of receiving your order to receive a Return Authorisation Number. Once given, please fill out the returns sheet with your order to help us process the refund/exchange.
When returning goods to Erika Georg we recommend choosing a traceable service method (eg. Australia Post) Erika Georg will not be responsible for lost parcels that have not been sent via a trackable service.
You will need to pay for any postage fees involved in posting the items you wish to return where you’ve changed your mind. Erika Georg will refund the postage costs for any item deemed faulty in accordance with what is outlined under Faulty or damaged items
Returns/Exchanges are processed within 1-3 business days of receiving.
WHAT IS YOUR RETURNS POLICY?
Erika Georg will gladly offer you a refund or exchange of items if you wish to return back to our e-boutique on the following conditions:
- The item(s) are returned within 14 days of receipt of purchase
- The item is returned in original condition (unworn, unwashed with original tags still attached to garment)
- Accompanied with proof of purchase
- The item(s) are not sale items, unless otherwise entitled to a return under the Australian Consumer Law as detailed under Faulty or damaged items
- You have contacted Erika Georg to authorise your return and receive a Return Authorisation Number.
- Please fill out the returns sheet that came with your order to process your refund/exchange.
No refunds will be offered on sale or discounted items, however, the purchase may be returned for an online credit note or exchange, provided that the item(s) meet the conditions for full-priced item returns.
HOW CAN I TRACK MY ORDER?
For shipping within Australia we use Australia Post. Once your parcel has been dispatched, a unique tracking number will be sent to your nominated email address.
To track your purchase, you can log in to Australia Post here and follow the prompts
If you do not receive a confirmation email, please email us at firstname.lastname@example.org
WHEN WILL MY ORDER ARRIVE?
All deliveries will be sent via Express Post (1-2 days) and must be signed for upon arrival. If you are not present to sign, Australia Post will leave your parcel at the closest Australia Post Office. We unfortunately do not offer an "Authority To Leave" option.
We recommend providing a business address where possible, or another address where someone will be able to sign for the delivery between 9am and 5pm.
Please note: We cannot deliver to PO boxes or Parcel Locker addresses. Orders to PO box or Parcel Locker addresses may be subject to cancellation.
Express post-delivery may not apply to your region – to find out if your delivery address falls under the express post network, please visit Australia Post here.
I PLACED AN ORDER AND DIDN'T RECEIVE A CONFIRMATION EMAIL?
Please contact email@example.com and we can confirm your account details with you.
WHAT PAYMENT METHODS DOES ERIKA GEORG ACCEPT?
Currently we accept Visa, MasterCard and Paypal only. We do not accept Amex.
If you would like to arrange payment via another method, we are happy to try and assist your request! Please contact us directly at firstname.lastname@example.org to arrange this.
IS IT SAFE TO PURCHASE ONLINE FROM THE E-BOUTIQUE?
All payments for items purchased through the Erika Georg online will be made through a secure payment gateway. A proof of purchase receipt for the transaction will be sent to you along with your purchase.
HOW MUCH DOES DELIVERY COST?
We offer free shipping on all Australian orders over $300 AUD.
For all orders UNDER $300 AUD, a flat rate of $10.00 will apply for Standard shipping and $15.00 for Express Shipping
WHAT SIZE SHOULD I ORDER?
If you would like further information on a particular garment and how sizing works, please email email@example.com so we can help you personally find your best fit!
We have also created a sizing guide, which can be seen here
HOW CAN I CONTACT YOU?
Email us at firstname.lastname@example.org
WHAT ARE YOUR CUSTOMER SERVICE E-BOUTIQUE HOURS?
Our e-boutique customer service team are available Monday to Friday, 9am to 5pm Australian Eastern Standard Time (excluding public holidays). Please note during our busy sale periods we may take up to 2 business days to respond.
DO I NEED TO REGISTER AN ACCOUNT TO PLACE AN ORDER?
You can either register for an account with us, or check out as a guest. We recommend registering an account for faster checkouts, viewing your order history, and receiving news and promotional updates. Register for an account here
HOW CAN I CHANGE MY ACCOUNT INFORMATION?
To change your account information, log in to your account, select the section that you would like to change and then click on ‘edit’. Once all of the changes have been made click on ‘save’ to apply the changes to your account.
I’VE FORGOTTEN MY PASSWORD – WHAT SHOULD I DO?
To reset your password, click on ‘forgot password’ on the sign in page and enter your email address. We will send you a link to reset your password.